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Course for Customer Service Associate cum Cashier |
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India is growing as one of the most important development centers for Retailing of international companies, software, IT outsourcing, R&D, biotech, customer contact, design, and other knowledge-based products and services. As India’s rapidly expanding, middle class represents a promising new market. Modern retailing in India is currently witnessing a transformation where traditional markets is giving way to the emergence of department stores, supermarkets, hypermarkets, specialty stores and malls. Rated the fifth most attractive emerging retail market, India topped the Global Retail Development Index of 30 developing countries. Managing a retail organization is a challenging job. Customer focus, differentiation, innovation and brand management are, therefore, the buzzwords. There is a huge demand for retail management professionals for processing of all merchandise shipments, achieving store sales and profitability, communication with the clients to gain their satisfaction, administration of stores etc. With the spurt of shopping malls and departmental stores huge employment opportunities are opening up in India and abroad. A growth rate of 30 to 40 percent is estimated in India in the retail sector with the advent of more than 200 shopping malls. A career in retailing is certainly more appealing than it was a few years ago. The retailing industry offers the opportunity in meeting consumer expectations, increasing value perceptions and providing the right mix of price, product differentiation, convenience, experience and service. The increasing professionalism of the dominant multiple organizations have, in turn, provided a good opportunity for their employees to achieve a career in retailing. Retailers are now looking for bright, motivated and capable individuals who can provide the necessary impetus to the industry in response to growing competition and innovation. All this has increased the demand for trained people in the sphere of Customer Services in Retail sector. Keeping the need of industry and the opportunities for employment in mind , International School of Informatics and Management JAIPUR is offering a programs for students, unemployed and less educated individuals keen to upgrade their skills to succeed professionally and socially.
v This course aims to provide students the skills, creativity and knowledge to understand retailing as a business discipline. v The participants will also develop expertise in management and communication and exercise the skills required for retail operations v To search for ways of expanding the knowledge base of Retail Communications and their uses, and v This course will provide quality education in the new and emerging area of Retail Marketing Communications with specific focus on customer service · Duration 252 hours (36 working days/ 6 weeks) · Qualification The candidate should be 10th pass with work experience in computers. · Eligibility Age 18-35 years. Preference will be given to unemployed and less educated but possessing minimum educational qualification prescribed. · Participation Fee Non-refundable fee @Rs.400 /- per participant of General category and @ Rs.200/- from SC,ST and OBC participant. Training is free for woman, handicapped, Sahariya Tribe and BPL candidate. · Course Focuses on v Familiarization with products and services v Sort and grade products v Handling customer queries v Prepare inventory of products v Preparing bills and challans v Take stock and raise demands v Preparing item wise reports v Undertake telemarketing Contact Us: International School for Informatics and Management Sector 12, Mahaveer Marg, Mansarovar, Jaipur. 302020. Ph: - 0141-2781154 0141-2781155 Email: iiim@icfia.org Web : www.icfia.org |